Using the AI support chat

A chat assistant is available on Docora pages via the message control in the bottom-right corner. It answers from Docora’s public documentation (the same content as /docs).

Where it appears

Global on Docora pages (root layout). On dashboard mobile it sits above the bottom tab bar. Hidden during PDF mode (?pdf=1).

What it’s good for

• How features work (proposals, invoices, Stripe setup, plans, Reports, rich text, default terms, and so on)
• Where to find settings and workflows in the product
• Clarifying docs-backed product questions

How answers work

• Retrieves relevant docs chunks (RAG) and answers only from that context.
• May show Related docs links under a reply.
• Does not use your account data.

What it can’t do

• Look up your account, invoices, payments, or personal data
• Compare Docora to competitors, negotiate pricing, or answer unrelated topics (weather, other products, etc.)
• Replace human support for billing disputes, bugs in your workspace, or account-specific failures

For those, email support@docora.io (also available from the Help menu as Contact support).

Limits

• About 20 messages per hour per signed-in user (or per IP if signed out).
• Message max about 2000 characters.

Tips

• Prefer specific product questions (“How do I set up Stripe?”) over account questions (“Why wasn’t my invoice marked paid?”).
• You can also browse or search Documentation directly.
• The chat is rate-limited; if it’s busy, try again shortly or email support.