Billing & Plans
Subscription refunds (Docora plans)
This article is about your Docora subscription billed through Paddle — not refunds you issue to clients on invoices.
Policy page
Read the full Refund & Cancellation Policy for:
- Cancelling during or after trial
- Access until the end of the paid period
- When a goodwill refund of the first paid charge may apply (typically within 7 days)
- Renewals and mid-cycle cancellations
How this differs from invoice refunds
Refunding a client invoice (Stripe or recorded bank/manual) is a separate workflow — see Processing refunds.
Cancel or change plan
Practical steps: Upgrading, downgrading, cancelling. Questions: support@docora.io.
This documentation is a living guide and may not cover every edge case yet. Features and labels can change as Docora evolves.
Still stuck? Contact us at support@docora.io.